Refund policy

Last updated October 2026.

Thirty-day satisfaction guarantee

Every GO thyme formula carries a 30-day satisfaction guarantee. If you are not happy with a purchase for any reason, contact us within 30 days of delivery and we will work with you on a refund or replacement, even if the product has been opened.

How to start a return

Email info@gothyme.com with your order number, the product you would like to return and a short reason. We respond within 1 business day.

Refunds

Refunds go to your original payment method and take 5 to 10 business days to appear, depending on your bank. Original shipping charges are not refunded unless an order arrived damaged, defective or incorrect.

Damaged, defective or incorrect items

Contact us within 7 days of delivery with your order number and a photo. We will send a free replacement or a full refund including shipping, with nothing to send back.

Return shipping

For satisfaction-guarantee returns, return shipping is at your cost when we ask for the product back. Often we will not need it back. For damaged, defective or incorrect items, GO thyme covers all shipping.

Subscriptions

Pause, skip or cancel anytime from your account or by email. Subscription orders carry the same 30-day guarantee.

What we cannot accept

Requests made more than 30 days after delivery, products bought from other retailers, and free gifts or promotional items.

Cancellations

Email info@gothyme.com as soon as possible. If the order has already shipped, it follows the return process above.

Shipping

We ship within the United States. Standard shipping takes 3 to 5 business days and is complimentary on orders over $75.

Questions

Write to info@gothyme.com.