Refund policy

# Refund & Return Policy **GO Thyme · Gut Optimization** _Last updated: July 2026_ At GO Thyme, we stand behind every product we make. If you're not satisfied with your purchase, we're here to make it right. ## 30-Day Satisfaction Guarantee We offer a **30-day satisfaction guarantee** on all GO Thyme products. If you are not happy with your purchase for any reason, contact us within **30 days of delivery** and we will work with you on a refund or replacement — even if the product has been opened and tried. We genuinely want you to feel the difference. ## How to Start a Return or Refund Email us at **info@gothyme.com** with: 1. Your **order number** 2. The **product(s)** you'd like to return or be refunded for 3. A brief **reason** (this helps us improve our formulas) We typically respond within **1 business day** and will guide you through the next steps. ## Refunds Once your return request is approved: - Refunds are issued to your **original payment method**. - Please allow **5–10 business days** for the refund to appear, depending on your bank or card issuer. - Original shipping charges are non-refundable, except where an order arrived damaged, defective, or incorrect (see below). ## Damaged, Defective, or Incorrect Items If your order arrives **damaged, defective, or incorrect**, contact us within **7 days of delivery** at info@gothyme.com with your order number and a photo of the issue. We will send a **free replacement** or issue a **full refund, including shipping** — no return shipping required on your end. ## Return Shipping - For standard satisfaction-guarantee returns, the customer is responsible for return shipping costs (if a physical return is requested). In many cases, we may not require the product to be shipped back — we'll let you know when you contact us. - For damaged, defective, or incorrect items, GO Thyme covers all shipping costs. ## Subscriptions (Subscribe & Save) - You can **pause, skip, or cancel** your subscription anytime through your account portal or by emailing info@gothyme.com — no commitment required. - To avoid being charged for an upcoming shipment, please make changes at least **2 business days before** your next scheduled order date. - Individual subscription orders are covered by the same 30-day satisfaction guarantee above. ## Non-Returnable Situations To protect the safety and quality of our products, we cannot accept returns or issue refunds in the following cases: - Requests made **more than 30 days after delivery**. - Products purchased from **third-party retailers** (please contact the original place of purchase). - Free gifts or promotional items. ## Order Cancellations If you need to cancel an order, email info@gothyme.com as soon as possible. We process orders quickly — if your order has already shipped, it will fall under our standard return process above. ## Shipping Note We currently ship within the **United States** only. Standard shipping typically takes **3–5 business days**, and we offer **free standard shipping on orders over $75**. ## Questions? We're here to help. Reach us anytime at **info@gothyme.com** and we'll take care of you. --- _These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease._