Questions, answered.
Our formulas
Are GO thyme products third-party tested?
Yes. Every GO thyme formula is independently tested for purity, potency and safety before it reaches you.
Where are GO thyme products made?
In the United States, with US and imported materials, in GMP-compliant facilities.
Do your products contain fillers or artificial ingredients?
We leave out artificial colors and unnecessary fillers.
Are your products gluten-free?
Most are. Check the label on the product page, or write to info@gothyme.com with any allergen question.
Orders and shipping
Do you offer free shipping?
Standard shipping is complimentary on orders over $75. Orders under $75 ship for $6.50.
How long does shipping take?
Standard shipping takes 3 to 5 business days. Faster options are offered at checkout.
Do you ship internationally?
Not yet. We ship within the United States only.
Subscriptions
How does Subscribe and Save work?
Subscribe to any formula and save 10% on every order, delivered on the schedule you choose. Pause, skip or cancel anytime.
How do I manage my subscription?
From your account, or by writing to info@gothyme.com, at any time.
Stacks and gift cards
Can a stack ship straight to someone else?
Yes. Enter their address at checkout.
Do gift cards expire?
No. GO thyme gift cards never expire and carry no fees.
Returns
What is your return policy?
Every order carries a thirty-day satisfaction guarantee. If you are not happy with a purchase, contact us within 30 days of delivery and we will make it right.
How do I start a return?
Email info@gothyme.com with your order number and the product you would like to return.
General
Should I talk to my doctor first?
We recommend checking with your healthcare provider or dietitian before starting any new supplement, especially if you are pregnant, nursing, have a medical condition or take medication.
How do I reach GO thyme?
Write to info@gothyme.com.
Still have a question?
We answer within 1 business day.